CONTRACTING. SIMPLIFIED.

IMPORTANT NOTE:  If you have not completed Step 1 (Creating Your Agent File), please reach out to your upline for a link to do so before moving into Step 2 (Requesting Medicare Advantage Contracts).

SAVE THIS PAGE just incase you need to come back and add contracts in the future and/or check for contracting assistance and instructions.

STEP 2: Request Your Medicare Advantage Contracts

Welcome to the team!  The partners and trainers at APIM (American Partners Insurance Marketing), in partnership with Life Professionals Senior Solutions, are committed to providing you the very best training and support structure to help you succeed.  Your commitment and effort are just as important.

If you need assistance during the Medicare Onboarding Process, please don’t hesitate to reach out to our team.

You are now ready to request your Medicare Advantage contracts with the carriers listed in the “Carrier Contracting Request Instructions” section below.

 

IMPORTANT NOTE:  Please read ALL instructions on this page.  Medicare contracting can take up to 3 weeks from the date the contract is “submitted” to the carrier.  Certifications are required BEFORE contracts will be processed and you are issued a writing number from the carrier. 
CARRIER CONTRACTING REQUEST INSTRUCTIONS
Important Note: Carrier onboarding emails may take several business days to process.  Please keep an eye on your spam folder, as carrier emails are likely to end up there.  If you do not receive your links within one week of submitting your request, please request a new link to be sent via the instructions in the “What Do I Do After Submitting My Contracting Requests?” section.

 

Helpful Tip:  Medicare contracting can be overwhelming.  Each carrier has their own process and training that will need to be completed.  Because carrier links expire, it is a good idea to start with 3 or 4 carriers requests, receive their onboarding links and complete their certifications and requirements before moving on to additional carriers.  This will give you time to focus on a few carriers and complete them before links expire.  Adding carriers in “blocks” (a few carriers at a time) will also make it easier for you to track your contracting progress with each carrier.  Once you have completed your first “block” of carriers, come back and request more according to your needs.

 

Moving From Another Upline?   CLICK HERE for Carrier Release Guidelines and Blackout Dates

Carrier Name Contracting Instructions

Aetna / Coventry

Anthem BCBS / Amerigroup / Simply FL

BCBS IL, NM, OK, TX

BCBS NC

BCBS SC

BCBS TN

Cigna-Healthspring

Clearspring (NC, SC, GA, VA, IL, CO)

Clover Health

Devoted Health

Freedom/Optimum

HealthSun

Heartland (Ancillary Carrier – Hospital Indemnity)

Humana (Care Plus)

Molina

Mutual of Omaha (Med Supp)

United Healthcare

Wellcare (Centene/Allwell) / HealthNet

 

 Please visit the following page to request contracts: https://www.agentcontract.com/agencies/life-professionals-senior-solutions-llc-directpay
Florida Blue (BCBS of FL) If you have selected Florida Blue when creating your Agent File, further instructions will be sent to the email address provided on your agent file.
Gateway If you have selected Gateway when creating your Agent File, further instructions will be sent to the email address provided on your agent file.

HealthFirst

Highmark (DE, PA, WV)

Independence BCBS (PA)

HealthPartners (PA: Berks, Bucks, Carbon, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Perry and Philadelphia counties)

 

 If you have selected HealthFirst, Highmark or Independence BCBS when creating your Agent File, further instructions will be sent to the email address provided on your agent file.

 

If you do not see a needed carrier on this page, please reach out to our contracting team to check availability.

What Do I Do After Submitting My Contracting Requests?

Important Note:  All questions regarding Medicare contracting should be sent to Julie Davis at JulieD@LifeProfessionals.com.  Please DO NOT submit questions to our contracting partner, Senior Market Advisors, as they are unable to assist in agent contracting support.

By this time, you’ve requested your contracts through the links and details provided in the “Carrier Contracting Request Instructions” above.  If you haven’t completed that part, please do so before moving forward.

Here are some helpful tips to follow to make sure the contracting process runs as smoothly as possible for you:

  • Be on the lookout for emails from the carriers you requested contracting for.  Some carriers will require you to click on links within the emails to proceed with contracting.  You can also find more information in our Contracting Guides on what to expect regarding the process for each carrier.  Make sure to check your spam folder for carrier emails as they are notorious for going there.  (If you have not received carrier specific onboarding instruction within one week of submitting your request, please complete the following form to request new links be sent to you: New Link Request / Note: DO NOT request new links without first checking your spam folder.  ONLY request links for carriers that you have previously requested contracting for and have not received onboarding information for.)
  • Make sure you have requested any releases necessary from previous uplines and/or submitted your notice of intent.  This will ensure that you do not experience delays in the contracting process (For carrier specific information regarding releases and notices of intent, please refer to our MA Carrier Release Guidelines).
  • If you have not already done so, finish AHIP.
  • Complete all carrier specific certifications for each carrier that you are contracting with.
  • CALL & CONFRIM with each carrier that you have completed all steps necessary to move you into “READY TO SELL” status.  You will receive a “ready to sell” letter or email from the carrier once you have completed all carrier requests and certifications and the carrier has processed your contracting request.
  • Be sure to attend local carrier trainings.
  • Watch all videos on the Medicare Advantage Training page (register for access on the Life Professionals website).  NOTE:  Access to Dropbox and the Training website is granted AFTER contracts are requested and are in the processing/complete stage.  If you have completed your contracting and certifications and have not received access to Dropbox and/or the training website, please reach out to Julie Davis at JulieD@LifeProfessionals.com for assistance.    

Agent Connect & Resources

    NOTE:  Access to the Training website is granted AFTER contracts are requested and are in the processing/complete stage.  If you have completed your contracting and certifications and have not received access to Dropbox and/or the training website, please reach out to Julie Davis at JulieD@LifeProfessionals.com for assistance.    

     
    • (Optional) Request CRM Access via our CRM REQUEST FORM   – a great tool for agents wanting to keep track of their business.
    • (Optional) Request your generic Scope of Appointment digital form via our SOA REQUEST FORM,

     

    Contacts (Training & General Onboarding)

    ADDITIONAL QUESTIONS OR CONCERNS? 

    Feel free to call any of us and we will be glad to assist you. Here are the contact numbers for our team: 

    Chris Neal, President & Co-Owner of Life Professionals Senior Solutions

    Email: ChrisN@LifeProfessionals.com

    Phone: (336) 601-6325

     

    Linda Jenkins, National Medicare Trainer 

    Email: LindaJ@LifeProfessionals.com

    Phone: (415) 420-3463

     

    For Medicare Advantage Contracting & General Onboarding Questions

    Email: JulieD@LifeProfessionals.com

    Contacts (Carrier)

    United Health Care

    https://www.uhcjarvis.com/content/jarvis/en/sign_in.html#/sign_in 

    Member Services  800-950-9355

    Broker Services  888-381-8581 

     

    Aetna

    https://www.aetna.com/producer_public/registration/login.jsp?caseId=70295 

    Member Services MEB  800-282-5366

    Broker Services  866-714-9301

    Member Services  833-570-6670 

     

    Humana 

    https://www.humana.com/logon/ 

    Member Services  800-833-6917

    Broker Services  800-309-3163 

    PURL www.humana.com/AOA/SAN 

     

    WellCare 

    https://wellcare.csod.com/client/wellcare/default.aspx 

    Member Services  888-550-5252

    Broker Services  866-822-1339 

    E-enrollment  https://wellcare.callidusinsurance.net/ICM/FormActionServlet

    Call for Appt ID  877-297-3625 

     

    Amerigroup  

    https://brokerportal.anthem.com/apps/ptb/login 

    Member Services  866-805-4589  

    Broker Services  888-209-7839 

     

    Cigna Medicare

    https://www.cignahealthspringproducers.com/Apps/Medicare/Default.aspx?ReturnUrl=%2fApps%2fMedicare%2fMyTraining.aspx%3fcontent%3d1%26training%3dOther%26CertificationYear%3d2020&content=1&training=Other&CertificationYear=2020 

    Member Services  866-398-6055

    Broker Services  866-442-7516

    Agent Helpdesk

    New Link Request – https://form.jotform.com/Life_Professionals/MA_New_Link_Request

    Add States To MA Contracting – https://form.jotform.com/Life_Professionals/MA_Add_States

    Humana MGA Assignment Form – https://form.jotform.com/Life_Professionals/Humana

    Sunfire Access Request – https://form.jotform.com/Life_Professionals/Sunfire

     

     

    CARRIER CONTRACTING GUIDES

    What SHOULD I EXPECT?

    CARRIER SPECIFIC CONTRACTING GUIDES

    These downloadable guides will help you know what to expect when contracting with Medicare Advantage carriers:

    Aetna Contracting Guide

    Anthem / Amerigroup Contracting Guide

    (Please make sure to only use Internet explorer for Anthem NoMoreForm contracting portal.)

    Centene / Allwell Contracting Guide

    Cigna Contracting Guide

    Humana Contracting Guide

    Molina Contracting Guide

    United Healthcare Contracting Guide

    Wellcare Contracting Guide

    ***  ***

    CHECK YOUR SPAM FOLDER

    Contracting emails can come from a variety of addresses.  Here are some common ones to look for:

    Anthem/Amerigroup: contracting@medicarehealthbenefits.com

    Aetna MA: AetnaMedicare@aetna.com

    Cigna Healthspring: producerexpress@sircon.com

    Humana: contracting@medicarehealthbenefits.com

    Molina: broker@molinahealthcare.com

    United Healthcare: UHC_MedicareSolutionsContracting@sircon.com

    Wellcare: wellcare@calliduscloud.com

    MEDICARE ADVANTAGE cARRIER RELEASE GUIDES

    How Do I Get A Release From My Current Upline?

    Getting a Medicare Advantage release can be challenging. It often involves reciprocal agreements and waiting periods, and with rules differing from carrier to carrier, it is understandably confusing.  Our team is here to help walk you through this complex procedure and make it as simple as possible.

    Please refer to the carrier specific guidelines for immediate release and notice of intent instructions.

     

    CARRIER RELEASE GUIDES
    AETNA RELEASE GUIDELINES
    NOTE:  AETNA requires their own release form.  They will not accept releases via email or on letterhead from your previous upline - without exception.
    When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
         - Immediate Release
         - 3 Months with No Production
         - NOI
     
    The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
         Immediate Release
              - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
              - Once carrier has processed the agents contracting, they will appear on our reporting.
         3-Months with No Production
              - No production for 3 months -
                   - They will complete the contracting link and be moved under us.
              - Production in the last 3 months -
                   - When completing the contracting link, the agent will follow the NOI pathway.
         Notice of Intent
              - Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
              - Agent will complete the NOI and upload the completed form to their contracting.
              - Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
              - After 90 days, the agent will move under us without needing to re-contract.
    ANTHEM RELEASE GUIDELINES
    When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
         - Immediate Release
         - Notice of Intent (NOI)
     
    The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.
         Immediate Release
              - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
              - Once carrier has processed the agents contracting, they will appear on our reporting.
         Notice of Intent
              - Agents will send an email, with Medicare@LifeProfessionalsSeniorSolutions.com cc’d, to their current FMO stating that they would like to move to away from them.
              - After 6 months, we will send the agent a contracting link. They will upload a copy of the email they sent to their current FMO to their No More Forms contracting.
    BRIGHT HEALTH RELEASE GUIDELINES

    When a release is needed for a hierarchy change, there are two pathways for an agent to
    obtain the release.
       - Immediate Release
       - 6 Months with No Production

    The first step will always be for the agent to request the carrier contract.  Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.

    Immediate Release
    ● When completing the contracting link, the agent will upload the immediate release they have received from their current upline.

    6 Months with No Production
    ● No production for 6 months
        - Agent will complete the contracting link and be moved under us.

    CIGNA HEALTHSPRING RELEASE GUIDELINES
    When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
         - Immediate Release
         - 6-months with No Production
         - Notice of Intent (NOI)
    The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
         Immediate Release
              - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
              - Once carrier has processed the agents contracting, they will appear on our reporting.
         6-months with No Production
              - No production for 6 months -
                   - They will complete the contracting link and be moved under us.
              - Production in the last 6 months -
                   - When completing the contracting link, the agent will follow the NOI pathway.
         Notice of Intent
              - Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
              - Agent will complete the NOI and upload the completed form to their contracting or send to Medicare@LifeProfessionalsSeniorSolutions.com .
              - Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
              - After 90 days, the agent will move under us without needing to re-contract.
    DEVOTED RELEASE GUIDELINES
    When a release is needed for a hierarchy change, there are two pathways for you to 
    obtain the release.  
    ●   Immediate Release 
    ●   3-Month Notice of Intent 
    The first step will always be for you to request the carrier contract.
    After you submit your contract requests, wait 24 business hours.  Once the request is received, a contracting link will be sent to you and you will be able to follow one of the two pathways for a hierarchy change.  
     
     
    Immediate Release 
    ●   When completing the contracting link, you will upload the release they have 
    received from their current upline. 
    ●   You will need to send the release via email to agent-support@devoted.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com. 
    ●   Devoted Health will process the request within 3-5 business days and will notify all 
    parties once the release has been processed. 
     
    3-Month Notice of Intent
    ●   You will send an email to agent-support@devoted.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com. This email will start the 
    3 month clock. 
    ●   All parties will be notified via email once the delayed release has been processed. 
    ●   NOTE: You can continue to produce during the 3-month waiting period. 
     
     
    Release Timeline:
    Request 
    Received 
    Immediate Release 
    Delayed  Release 
    (90 Days) 
    1/2 - 6/31 
    Processed within 5 calendar days 
    Processed 90 days post request 
    7/1 - 9/30 
    Processed within 5 calendar days 
    Effective 1/2 
    10/1 - 12/31 
    Effective 1/2 
    Effective 4/1 
     
    HUMANA RELEASE GUIDELINES

    When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.

    1) Immediate Release
    2) Notice of Intent with CHA MGA Assignment Form - 90 Day Wait

     

    The first step will always be for the agent to request the carrier contract.

     

    OPTION 1: Immediate Release

    - Complete CHA MGA Assignment Form (Printable / Online).  If printing the assignment form, send it and the Immediate Release that you have received from your previous FMO/IMO to Medicare@LifeProfessionalsSeniorSolutions.com.  If completing the assignment form online, send the Immediate Release to Medicare@LifeProfessionalsSeniorSolutions.com.  (Life Professionals Contracting will submit the appropriate forms to the carrier once received.)

     

    - Immediate release requests will be processed by the carrier depending on the date it was submitted. The process dates are as follows:
    1/2 – 7/10: Processed within 5 business days
    7/11 – 9/30: Processed within 15 business days
    10/1 – 1/1: Effective 1/2

     

     OPTION 2: CHA MGA Assignment Form - 90 Day Wait

     - Agents will complete the CHA MGA Assignment Form (Printable / Online) and send it to Medicare@LifeProfessionalsSeniorSolutions.com department so that we can submit it to the carrier.

    - CHA MGA Assignment Forms will be processed by the carrier depending on the date it was submitted. The process dates are as follows.

    1/2 – 7/10: Effective 90 days post request
    7/11 – 9/30: Effective 1/2
    10/1 – 1/1: Effective 4/1
    WELLCARE RELEASE GUIDELINES
    Agent may submit their hierarchy change request in the Wellcare Agent Portal as follows:
    1) Login to the Wellcare/Centene portal (Portal URL: https://desktop.pingone.com/cnc-workbench-brk).
    2) Under the "My Account" section, select "My Hierarchy Info" (your current upline should be the top listing) and click on the "Change" button:
    3) A popup will open and under "Producer Type of Hierarchy Management", you will make the following selections:
    Sub Type Options: "Perform an Upline or Payment Change"
    Upline Options: "Request To Leave My Current Upline and Join a New One"
    Will You Be Receiving Your Commissions... : "I Will Get Paid My Commissions"
    Where it says "Next Upline", click the "Search" button (it will not allow you to type into the field, so you must select "Search" first). 
    4) In the popup, type in Life Professionals Senior Solutions and select "Search":
    5) Click "Select" next to Life Professionals Senior Solutions:
    6) The popup will close and you can select "Update":
    7)  You'll see a popup where you will select "Submit Request":
    You'll be all set once you do this and it will send Life Professionals Senior Solutions a request to accept the submission and new hierarchy alignment.
    Hierarchy changes will go into effect within 1-2 commission cycles from the date the carrier process the request.
    UNITED HEALTHCARE RELEASE GUIDELINES
    When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
         - Immediate Release
         - Notice of Intent (NOI)
    The first step will always be for the agent to request the carrier contract.
         Immediate Release
              - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
              - Once carrier has processed the agents contracting, they will appear on our reporting.
         Notice of Intent
              - Agents will need to submit an NOI request to UHC via email using the language below. Requests will be sent to shcerts@uhc.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com.

     "Hello, My name is [agent name, writing number] my current contract is through [FMO Name].  I would like to move my contract to Life Professionals Senior Solutions whose FMO is Continental Health Alliance, LLC, writing number 6332303; NMA YourMedicare.Com, LLC, writing number YM0000. 

    Please accept this as my intent to move. If you need anything else, please let me know."
    Blackout Period DATES

    Blackout Period

    Aetna MA 10/1
    Anthem 9/1 - 12/31
    BCBS AZ 10/1
    BCBS TN 9/1 - 12/31
    Cigna HS 9/1
    Clover 9/1
    Humana 07/10 for NOI and 09/30 for Immediate Release
    Molina 10/1
    Shared Health 9/1 - 12/31
    UHC 9/1
    Wellcare 9/1
    Release EXAMPLES

    Every carrier has different requirements for releases.  Here are some examples:

    Anthem Example (Needs to Come From Top of Hierarchy):
    Humana Example (Needs to come from Top of Hierarchy):
    Aetna Example (they have their own transfer form that must be completed by the Direct Upline AND Top of Hierarchy):

    UHC / Molina Example (Needs to come from Top of Hierarchy):

    Hierarchy names FOR MA CONTRACTING

    Aetna MA - Life Professionals Senior Solutions (Top of Hierarchy will be Senior Market Advisors)

    Anthem - Medicare Health Benefits

    BCBS TN - Continental Health Alliance

    Cigna HS - Life Professionals Senior Solutions (Top of Hierarchy will be MHB Insurance Services)

    Clover - Continental Health Alliance

    Humana - Continental Health Alliance, GA # 988

    UHC - Life Professionals Senior Solutions (Top of Hierarchy will be Continental Health Alliance)

    Wellcare - Life Professionals Senior Solutions (Top of Hierarchy will be Jeff Pitta)

    Molina - Life Professionals Senior Solutions (Top of Hierarchy will be Continental Health Alliance)