RELEASE INSTRUCTIONS

Medicare Advantage Release Guidelines

It is important to understand that every carrier has different requirements for their release process.  These requirements must be followed precisely to ensure that your contracts are aligned properly.  If you have questions regarding the release or notice of intent process, please contact us for further assistance. 

Please use our DIGITAL RELEASE GUIDE to submit carrier release request easily.

AETNA RELEASE GUIDELINES
NOTE:  AETNA requires their own release form.  They will not accept releases via email or on letterhead from your previous upline - without exception.
When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
     - Immediate Release
     - 3 Months with No Production
     - NOI
 
The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     3-Months with No Production
          - No production for 3 months -
               - They will complete the contracting link and be moved under us.
          - Production in the last 3 months -
               - When completing the contracting link, the agent will follow the NOI pathway.
     Notice of Intent
          - Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
          - Agent will complete the NOI and upload the completed form to their contracting.
          - Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
          - After 90 days, the agent will move under us without needing to re-contract.
ANTHEM RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     - Immediate Release
     - Notice of Intent (NOI)
 
The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     Notice of Intent
          - Agents will send an email, with Medicare@LifeProfessionalsSeniorSolutions.com cc’d, to their current FMO stating that they would like to move to away from them.
          - After 6 months, we will send the agent a contracting link. They will upload a copy of the email they sent to their current FMO to their No More Forms contracting.
BRIGHT HEALTH RELEASE GUIDELINES

When a release is needed for a hierarchy change, there are two pathways for an agent to
obtain the release.
   - Immediate Release
   - 6 Months with No Production

The first step will always be for the agent to request the carrier contract.  Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.

Immediate Release
● When completing the contracting link, the agent will upload the immediate release they have received from their current upline.

6 Months with No Production
● No production for 6 months
    - Agent will complete the contracting link and be moved under us.

CIGNA HEALTHSPRING RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
     - Immediate Release
     - 6-months with No Production
     - Notice of Intent (NOI)
The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     6-months with No Production
          - No production for 6 months -
               - They will complete the contracting link and be moved under us.
          - Production in the last 6 months -
               - When completing the contracting link, the agent will follow the NOI pathway.
     Notice of Intent
          - Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
          - Agent will complete the NOI and upload the completed form to their contracting or send to Medicare@LifeProfessionalsSeniorSolutions.com .
          - Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
          - After 90 days, the agent will move under us without needing to re-contract.
DEVOTED RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are two pathways for you to 
obtain the release.  
●   Immediate Release 
●   3-Month Notice of Intent 
The first step will always be for you to request the carrier contract.
After you submit your contract requests, wait 24 business hours.  Once the request is received, a contracting link will be sent to you and you will be able to follow one of the two pathways for a hierarchy change.  
 
 
Immediate Release 
●   When completing the contracting link, you will upload the release they have 
received from their current upline. 
●   You will need to send the release via email to agent-support@devoted.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com. 
●   Devoted Health will process the request within 3-5 business days and will notify all 
parties once the release has been processed. 
 
3-Month Notice of Intent
●   You will send an email to agent-support@devoted.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com. This email will start the 
3 month clock. 
●   All parties will be notified via email once the delayed release has been processed. 
●   NOTE: You can continue to produce during the 3-month waiting period. 
 
 
Release Timeline:
Request 
Received 
Immediate Release 
Delayed  Release 
(90 Days) 
1/2 - 6/31 
Processed within 5 calendar days 
Processed 90 days post request 
7/1 - 9/30 
Processed within 5 calendar days 
Effective 1/2 
10/1 - 12/31 
Effective 1/2 
Effective 4/1 
 
HUMANA RELEASE GUIDELINES

When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.

1) Immediate Release
2) Notice of Intent with CHA MGA Assignment Form - 90 Day Wait

 

The first step will always be for the agent to request the carrier contract.

 

OPTION 1: Immediate Release

- Complete CHA MGA Assignment Form (Printable / Online).  If printing the assignment form, send it and the Immediate Release that you have received from your previous FMO/IMO to Medicare@LifeProfessionalsSeniorSolutions.com.  If completing the assignment form online, send the Immediate Release to Medicare@LifeProfessionalsSeniorSolutions.com.  (Life Professionals Contracting will submit the appropriate forms to the carrier once received.)

 

- Immediate release requests will be processed by the carrier depending on the date it was submitted. The process dates are as follows:
1/2 – 7/10: Processed within 5 business days
7/11 – 9/30: Processed within 15 business days
10/1 – 1/1: Effective 1/2

 

 OPTION 2: CHA MGA Assignment Form - 90 Day Wait

 - Agents will complete the CHA MGA Assignment Form (Printable / Online) and send it to Medicare@LifeProfessionalsSeniorSolutions.com department so that we can submit it to the carrier.

- CHA MGA Assignment Forms will be processed by the carrier depending on the date it was submitted. The process dates are as follows.

1/2 – 7/10: Effective 90 days post request
7/11 – 9/30: Effective 1/2
10/1 – 1/1: Effective 4/1
WELLCARE RELEASE GUIDELINES
Agent may submit their hierarchy change request in the Wellcare Agent Portal as follows:
1) Login to the Wellcare/Centene portal (Portal URL: https://desktop.pingone.com/cnc-workbench-brk).
2) Under the "My Account" section, select "My Hierarchy Info" (your current upline should be the top listing) and click on the "Change" button:
3) A popup will open and under "Producer Type of Hierarchy Management", you will make the following selections:
Sub Type Options: "Perform an Upline or Payment Change"
Upline Options: "Request To Leave My Current Upline and Join a New One"
Will You Be Receiving Your Commissions... : "I Will Get Paid My Commissions"
Where it says "Next Upline", click the "Search" button (it will not allow you to type into the field, so you must select "Search" first). 
4) In the popup, type in Life Professionals Senior Solutions and select "Search":
5) Click "Select" next to Life Professionals Senior Solutions:
6) The popup will close and you can select "Update":
7)  You'll see a popup where you will select "Submit Request":
You'll be all set once you do this and it will send Life Professionals Senior Solutions a request to accept the submission and new hierarchy alignment.
Hierarchy changes will go into effect within 1-2 commission cycles from the date the carrier process the request.
UNITED HEALTHCARE RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     - Immediate Release
     - Notice of Intent (NOI)
The first step will always be for the agent to request the carrier contract.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     Notice of Intent
          - Agents will need to submit an NOI request to UHC via email using the language below. Requests will be sent to shcerts@uhc.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com.

 "Hello, My name is [agent name, writing number] my current contract is through [FMO Name].  I would like to move my contract to Life Professionals Senior Solutions whose FMO is Continental Health Alliance, LLC, writing number 6332303; NMA YourMedicare.Com, LLC, writing number YM0000. 

Please accept this as my intent to move. If you need anything else, please let me know."
Blackout Period DATES

Blackout Period

Aetna MA 10/1
Anthem 9/1 - 12/31
BCBS AZ 10/1
BCBS TN 9/1 - 12/31
Cigna HS 9/1
Clover 9/1
Humana 07/10 for NOI and 09/30 for Immediate Release
Molina 10/1
Shared Health 9/1 - 12/31
UHC 9/1
Wellcare 9/1
Release EXAMPLES

Every carrier has different requirements for releases.  Here are some examples:

Anthem Example (Needs to Come From Top of Hierarchy):
Humana Example (Needs to come from Top of Hierarchy):
Aetna Example (they have their own transfer form that must be completed by the Direct Upline AND Top of Hierarchy):

UHC / Molina Example (Needs to come from Top of Hierarchy):

Hierarchy names FOR MA CONTRACTING

Aetna MA - Life Professionals Senior Solutions (Top of Hierarchy will be Senior Market Advisors)

Anthem - Medicare Health Benefits

BCBS TN - Continental Health Alliance

Cigna HS - Life Professionals Senior Solutions (Top of Hierarchy will be MHB Insurance Services)

Clover - Continental Health Alliance

Humana - Continental Health Alliance, GA # 988

UHC - Life Professionals Senior Solutions (Top of Hierarchy will be Continental Health Alliance)

Wellcare - Life Professionals Senior Solutions (Top of Hierarchy will be Jeff Pitta)

Molina - Life Professionals Senior Solutions (Top of Hierarchy will be Continental Health Alliance)