MEDICARE ADVANTAGE CONTRACTING WITH LIFE PROFESSIONALS SENIOR SOLUTIONS

CONTRACTING. SIMPLIFIED.

IMPORTANT NOTE:  If you have not completed Step 1 (Creating Your Agent File), please reach out to your upline for a link to do so before moving into Step 2 (Requesting Medicare Advantage Contracts).

SAVE THIS PAGE just incase you need to come back and add contracts in the future and/or check for contracting assistance and instructions.

STEP 2: Request Your Medicare Advantage Contracts

Welcome to the team!  The partners and trainers at Life Professionals are committed to providing you the very best training and support structure to help you succeed.  Your commitment and effort are just as important.

If you need assistance during the Medicare Onboarding Process, please don’t hesitate to reach out to our team.

You are now ready to request your Medicare Advantage contracts with the carriers listed in the “Carrier Contracting Request Instructions” section below.

 

IMPORTANT NOTE:  Please read ALL instructions on this page.  Medicare contracting can take up to 3 weeks from the date the contract is “submitted” to the carrier.  Certifications are required BEFORE contracts will be processed and you are issued a writing number from the carrier. 
CARRIER CONTRACTING REQUEST INSTRUCTIONS
 Important Note: Carrier onboarding emails may take several business days to process.  Please keep an eye on your spam folder, as carrier emails are likely to end up there.  If you do not receive your links within one week of submitting your request, please request a new link to be sent via the instructions in the “What Do I Do After Submitting My Contracting Requests?” section.

 

Helpful Tip:  Medicare contracting can be overwhelming.  Each carrier has their own process and training that will need to be completed.  Because carrier links expire, it is a good idea to start with 3 or 4 carriers requests, receive their onboarding links and complete their certifications and requirements before moving on to additional carriers.  This will give you time to focus on a few carriers and complete them before links expire.  Adding carriers in “blocks” (a few carriers at a time) will also make it easier for you to track your contracting progress with each carrier.  Once you have completed your first “block” of carriers, come back and request more according to your needs.

 

Moving From Another Upline?   CLICK HERE for Carrier Release Guidelines and Blackout Dates

Carrier Name Contracting Instructions

Aetna (Includes Dental, Vision, Hearing)

Anthem BCBS / Amerigroup / Simply FL

BCBS IL, NM, OK, TX

BCBS NC

BCBS SC

BCBS TN

Cigna-Healthspring

Clearspring (NC, SC, GA, VA, IL, CO)

Clover Health

Devoted Health

Freedom/Optimum

HealthSun

Humana / Care Plus (Includes Dental, Vision, Hearing & Med Supp)

Molina

Peoples Health Plan (LA)

United Healthcare

Wellcare (Centene/Allwell) / HealthNet (Includes Mutual of Omaha MAPD)

 

Medicare Supplement

Mutual of Omaha

 

Ancillary Carriers

Heartland (Hospital Indemnity) Carrier Map

National Dental Care (Dental)

Ameritas (Dental)

 

READ ALL DIRECTIONS BELOW BEFORE PROCEEDING

IMPORTANT!!!  Once registered/logged-in, you will be required to enter a referral code.  This is your unique code -> DP-001115

 You will NOT be able to proceed without using this code.

Please visit the following link to request contracts:

CLICK HERE TO REQUEST CONTRACTS

– New users will create an account (see video below)

– New users with existing contracts (see “CURRENTLY CONTRACTED” image below)

– Existing users will login

 

 REQUESTING CONTRACTS:

When requesting your contracts, you will be prompted to select if you are contracting as an individual of business entity, along with other questions related to completing your contracting request.  Once complete, you will then be prompted to choose from the list of contracts available to you (see the list to the left for a complete list).  Follow the instructions provided to complete your contracting request.

 

RELEASES / NOTICE OF INTENT:

During the contracting request process you will be prompted to select if you have a release for any of the carriers selected.  If you mark “yes”, you will be able to upload your release.  If you mark “no”, you will be asked if you want to start the notice of intent process.

Q&A:  How do I know if I need a release or if I need to start the notice of intent process? 

If you are currently contracted under another upline, you will need a release. 

If you cannot obtain a release from your current upline, you will need to start the notice of intent process.

If you have never been contracted or your contract was officially terminated by the carrier, you will not be required to have a release or start the notice of intent process. 

 

 
Florida Blue (BCBS of FL) If you have selected Florida Blue when creating your Agent File, further instructions will be sent to the email address provided on your agent file.
Gateway If you have selected Gateway when creating your Agent File, further instructions will be sent to the email address provided on your agent file.

HealthFirst

Highmark (DE, PA, WV)

Independence BCBS (PA)

HealthPartners (PA: Berks, Bucks, Carbon, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Perry and Philadelphia counties)

Geisinger

UPMC

For HealthFirst, Highmark, Independence BCBS or HealthPartners contracting, please complete the following Flash Packet:

LPSS Contracting Packet Request

Once submitted, further instructions will be sent to the email address provided on your submission.

Medicare Supplement

Aetna MS

 

 

For Aetna Medicare Supplement contracting, please complete SureLC/Surancebay registration via the following page:

LPSS Aetna Contracting Request

VERY IMPORTANT: 

DO NOT use your existing SureLC account or your alignment will not be correct.  You will need to create a new SureLC account for Medicare specific contracts.

 

 

If you do not see a needed carrier on this page, please reach out to our contracting team to check availability.

What Do I Do After Submitting My Contracting Requests?

Important Note:  All questions regarding Medicare contracting should be sent to Julie Davis at JulieD@LifeProfessionals.com.  Please DO NOT submit questions to our contracting partner, Senior Market Advisors, as they are unable to assist in agent contracting support.

By this time, you’ve requested your contracts through the links and details provided in the “Carrier Contracting Request Instructions” above.  If you haven’t completed that part, please do so before moving forward.

Here are some helpful tips to follow to make sure the contracting process runs as smoothly as possible for you:

  • Be on the lookout for emails from the carriers you requested contracting for.  Make sure to check your spam folder for carrier emails as they are notorious for going there.  (If you have not received carrier specific onboarding instruction within one week of submitting your request, please complete the following form to request new links be sent to you: New Link Request / Note: DO NOT request new links without first checking your spam folder.  ONLY request links for carriers that you have previously requested contracting for and have not received onboarding information for.)
  • If you haven’t already, make sure you have requested any releases necessary from previous uplines and/or submitted your notice of intent.  This will ensure that you do not experience delays in the contracting process.  (For carrier specific information regarding releases and notice of intent, please refer to our MA Carrier Release Guidelines).
  • Complete all carrier specific certifications for each carrier that you are contracting with.
  • CALL & CONFRIM with each carrier that you have completed all steps necessary to move you into “READY TO SELL” status.  You will receive a “ready to sell” letter or email from the carrier once you have completed all carrier requests and certifications and the carrier has processed your contracting request.
  • Be sure to attend local carrier trainings.

Agent Connect & Resources
  •  Download the ZOHO CLIQ app on your mobile phone or tablet (App Store / Google Play) and let us know what email you use.  We will add you to the Medicare group where you will get lots of live support, important news and real time conversations with trainers and producers in the field discussing all things Medicare.

NOTE:  Access to the Training website is granted AFTER contracts are requested and are in the processing/complete stage.  If you have completed your contracting and certifications and have not received access to Dropbox and/or the training website, please reach out to Julie Davis at JulieD@LifeProfessionals.com for assistance.    

 
  • (Optional) Request CRM Access via our CRM REQUEST FORM   – a great tool for agents wanting to keep track of their business.
  • (Optional) Request your generic Scope of Appointment digital form via our SOA REQUEST FORM,

 

Contacts (Training & General Onboarding)

ADDITIONAL QUESTIONS OR CONCERNS? 

Feel free to call any of us and we will be glad to assist you. Here are the contact numbers for our team: 

Chad Davis, Business Development 

Email: ChadD@LifeProfessionals.com

Phone: (606) 585-2587

 

Linda Jenkins, National Medicare Specialist 

Email: LindaJ@LifeProfessionals.com

Phone: (415) 420-3463

 

For Medicare Advantage Contracting & General Onboarding Questions

Email: JulieD@LifeProfessionals.com

Contacts (Carrier)

United Health Care

https://www.uhcjarvis.com/content/jarvis/en/sign_in.html#/sign_in 

Member Services  800-950-9355

Broker Services  888-381-8581 

 

Aetna

https://www.aetna.com/producer_public/registration/login.jsp?caseId=70295 

Member Services MEB  800-282-5366

Broker Services  866-714-9301

Member Services  833-570-6670 

 

Humana 

https://www.humana.com/logon/ 

Member Services  800-833-6917

Broker Services  800-309-3163 

PURL www.humana.com/AOA/SAN 

 

WellCare 

https://wellcare.csod.com/client/wellcare/default.aspx 

Member Services  888-550-5252

Broker Services  866-822-1339 

E-enrollment  https://wellcare.callidusinsurance.net/ICM/FormActionServlet

Call for Appt ID  877-297-3625 

 

Amerigroup  

https://brokerportal.anthem.com/apps/ptb/login 

Member Services  866-805-4589  

Broker Services  888-209-7839 

 

Cigna Medicare

https://www.cignahealthspringproducers.com/Apps/Medicare/Default.aspx?ReturnUrl=%2fApps%2fMedicare%2fMyTraining.aspx%3fcontent%3d1%26training%3dOther%26CertificationYear%3d2020&content=1&training=Other&CertificationYear=2020 

Member Services  866-398-6055

Broker Services  866-442-7516

Agent Helpdesk

New Link Request – https://form.jotform.com/Life_Professionals/MA_New_Link_Request

Add States To MA Contracting – https://form.jotform.com/Life_Professionals/MA_Add_States

Humana MGA Assignment Form – https://form.jotform.com/Life_Professionals/Humana

Sunfire Access Request – https://form.jotform.com/Life_Professionals/Sunfire

 

 

CARRIER CONTRACTING GUIDES

What SHOULD I EXPECT?

CARRIER SPECIFIC CONTRACTING GUIDES

These downloadable guides will help you know what to expect when contracting with Medicare Advantage carriers:

Aetna Contracting Guide

Anthem / Amerigroup Contracting Guide

(Please make sure to only use Internet explorer for Anthem NoMoreForm contracting portal.)

Centene / Allwell Contracting Guide

Cigna Contracting Guide

Humana Contracting Guide

Molina Contracting Guide

United Healthcare Contracting Guide

Wellcare Contracting Guide

*** UPDATE ***

CHECK YOUR SPAM FOLDER

Contracting emails can come from a variety of addresses.  Here are some common ones to look for:

Anthem/Amerigroup: contracting@medicarehealthbenefits.com

Aetna MA: AetnaMedicare@aetna.com

Cigna Healthspring: producerexpress@sircon.com

Humana: contracting@medicarehealthbenefits.com

Molina: broker@molinahealthcare.com

United Healthcare: UHC_MedicareSolutionsContracting@sircon.com

Wellcare: wellcare@calliduscloud.com

MEDICARE ADVANTAGE cARRIER RELEASE GUIDES

How Do I Get A Release From My Current Upline?

Getting a Medicare Advantage release can be challenging. It often involves reciprocal agreements and waiting periods, and with rules differing from carrier to carrier, it is understandably confusing.  Our team here at Life Professionals is here to help walk you through this complex procedure and make it as simple as possible.

Please refer to the carrier specific guidelines for immediate release and notice of intent instructions.

 

CARRIER RELEASE GUIDES
AETNA RELEASE GUIDELINES
NOTE:  AETNA requires their own release form.  They will not accept releases via email or on letterhead from your previous upline - without exception.
When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
     - Immediate Release
     - 3 Months with No Production
     - NOI
 
The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     3-Months with No Production
          - No production for 3 months -
               - They will complete the contracting link and be moved under us.
          - Production in the last 3 months -
               - When completing the contracting link, the agent will follow the NOI pathway.
     Notice of Intent
          - Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
          - Agent will complete the NOI and upload the completed form to their contracting.
          - Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
          - After 90 days, the agent will move under us without needing to re-contract.
ANTHEM RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     - Immediate Release
     - Notice of Intent (NOI)
 
The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     Notice of Intent
          - Agents will send an email, with Medicare@LifeProfessionalsSeniorSolutions.com cc’d, to their current FMO stating that they would like to move to away from them.
          - After 6 months, we will send the agent a contracting link. They will upload a copy of the email they sent to their current FMO to their No More Forms contracting.
BRIGHT HEALTH RELEASE GUIDELINES

When a release is needed for a hierarchy change, there are two pathways for an agent to
obtain the release.
   - Immediate Release
   - 6 Months with No Production

The first step will always be for the agent to request the carrier contract.  Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the two pathways for a hierarchy change.

Immediate Release
● When completing the contracting link, the agent will upload the immediate release they have received from their current upline.

6 Months with No Production
● No production for 6 months
    - Agent will complete the contracting link and be moved under us.

CIGNA HEALTHSPRING RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are three pathways for an agent to obtain the release.
     - Immediate Release
     - 6-months with No Production
     - Notice of Intent (NOI)
The first step will always be for the agent to request the carrier contract. Once the request is received, a contracting link will be sent to the agent and they will be able to follow one of the three pathways for a hierarchy change.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     6-months with No Production
          - No production for 6 months -
               - They will complete the contracting link and be moved under us.
          - Production in the last 6 months -
               - When completing the contracting link, the agent will follow the NOI pathway.
     Notice of Intent
          - Agents are able to download a copy of the NOI during the carrier contracting process or they may reach out to us for a copy.
          - Agent will complete the NOI and upload the completed form to their contracting or send to Medicare@LifeProfessionalsSeniorSolutions.com .
          - Once their contracting is submitted with their completed NOI, their 90 day wait period will begin.
          - After 90 days, the agent will move under us without needing to re-contract.
DEVOTED RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are two pathways for you to 
obtain the release.  
●   Immediate Release 
●   3-Month Notice of Intent 
The first step will always be for you to request the carrier contract.
After you submit your contract requests, wait 24 business hours.  Once the request is received, a contracting link will be sent to you and you will be able to follow one of the two pathways for a hierarchy change.  
 
 
Immediate Release 
●   When completing the contracting link, you will upload the release they have 
received from their current upline. 
●   You will need to send the release via email to agent-support@devoted.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com. 
●   Devoted Health will process the request within 3-5 business days and will notify all 
parties once the release has been processed. 
 
3-Month Notice of Intent
●   You will send an email to agent-support@devoted.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com. This email will start the 
3 month clock. 
●   All parties will be notified via email once the delayed release has been processed. 
●   NOTE: You can continue to produce during the 3-month waiting period. 
 
 
Release Timeline:
Request 
Received 
Immediate Release 
Delayed  Release 
(90 Days) 
1/2 - 6/31 
Processed within 5 calendar days 
Processed 90 days post request 
7/1 - 9/30 
Processed within 5 calendar days 
Effective 1/2 
10/1 - 12/31 
Effective 1/2 
Effective 4/1 
 
HUMANA RELEASE GUIDELINES

When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.

1) Immediate Release
2) Notice of Intent with CHA MGA Assignment Form - 90 Day Wait

 

The first step will always be for the agent to request the carrier contract.

 

OPTION 1: Immediate Release

- Complete CHA MGA Assignment Form (Printable / Online).  If printing the assignment form, send it and the Immediate Release that you have received from your previous FMO/IMO to Medicare@LifeProfessionalsSeniorSolutions.com.  If completing the assignment form online, send the Immediate Release to Medicare@LifeProfessionalsSeniorSolutions.com.  (Life Professionals Contracting will submit the appropriate forms to the carrier once received.)

 

- Immediate release requests will be processed by the carrier depending on the date it was submitted. The process dates are as follows:
1/2 – 7/10: Processed within 5 business days
7/11 – 9/30: Processed within 15 business days
10/1 – 1/1: Effective 1/2

 

 OPTION 2: CHA MGA Assignment Form - 90 Day Wait

 - Agents will complete the CHA MGA Assignment Form (Printable / Online) and send it to Medicare@LifeProfessionalsSeniorSolutions.com department so that we can submit it to the carrier.

- CHA MGA Assignment Forms will be processed by the carrier depending on the date it was submitted. The process dates are as follows.

1/2 – 7/10: Effective 90 days post request
7/11 – 9/30: Effective 1/2
10/1 – 1/1: Effective 4/1
WELLCARE RELEASE GUIDELINES
Agent may submit their hierarchy change request in the Wellcare Agent Portal as follows:
1) Login to the Wellcare/Centene portal (Portal URL: https://desktop.pingone.com/cnc-workbench-brk).
2) Under the "My Account" section, select "My Hierarchy Info" (your current upline should be the top listing) and click on the "Change" button:
3) A popup will open and under "Producer Type of Hierarchy Management", you will make the following selections:
Sub Type Options: "Perform an Upline or Payment Change"
Upline Options: "Request To Leave My Current Upline and Join a New One"
Will You Be Receiving Your Commissions... : "I Will Get Paid My Commissions"
Where it says "Next Upline", click the "Search" button (it will not allow you to type into the field, so you must select "Search" first). 
4) In the popup, type in Life Professionals Senior Solutions and select "Search":
5) Click "Select" next to Life Professionals Senior Solutions:
6) The popup will close and you can select "Update":
7)  You'll see a popup where you will select "Submit Request":
You'll be all set once you do this and it will send Life Professionals Senior Solutions a request to accept the submission and new hierarchy alignment.
Hierarchy changes will go into effect within 1-2 commission cycles from the date the carrier process the request.
UNITED HEALTHCARE RELEASE GUIDELINES
When a release is needed for a hierarchy change, there are two pathways for an agent to obtain the release.
     - Immediate Release
     - Notice of Intent (NOI)
The first step will always be for the agent to request the carrier contract.
     Immediate Release
          - When completing the contracting link, the agent will upload the immediate release they have received from their current upline.
          - Once carrier has processed the agents contracting, they will appear on our reporting.
     Notice of Intent
          - Agents will need to submit an NOI request to UHC via email using the language below. Requests will be sent to shcerts@uhc.com, cc’ing Medicare@LifeProfessionalsSeniorSolutions.com.

 "Hello, My name is [agent name, writing number] my current contract is through [FMO Name].  I would like to move my contract to Life Professionals Senior Solutions whose FMO is Continental Health Alliance, LLC, writing number 6332303; NMA YourMedicare.Com, LLC, writing number YM0000. 

Please accept this as my intent to move. If you need anything else, please let me know."
Blackout Period DATES

Blackout Period

Aetna MA 10/1
Anthem 9/1 - 12/31
BCBS AZ 10/1
BCBS TN 9/1 - 12/31
Cigna HS 9/1
Clover 9/1
Humana 07/10 for NOI and 09/30 for Immediate Release
Molina 10/1
Shared Health 9/1 - 12/31
UHC 9/1
Wellcare 9/1
Release EXAMPLES

Every carrier has different requirements for releases.  Here are some examples:

Anthem Example (Needs to Come From Top of Hierarchy):
Humana Example (Needs to come from Top of Hierarchy):
Aetna Example (they have their own transfer form that must be completed by the Direct Upline AND Top of Hierarchy):

UHC / Molina Example (Needs to come from Top of Hierarchy):

Hierarchy names FOR MA CONTRACTING

Aetna MA - Life Professionals Senior Solutions (Top of Hierarchy will be Senior Market Advisors)

Anthem - Medicare Health Benefits

BCBS TN - Continental Health Alliance

Cigna HS - Life Professionals Senior Solutions (Top of Hierarchy will be MHB Insurance Services)

Clover - Continental Health Alliance

Humana - Continental Health Alliance, GA # 988

UHC - Life Professionals Senior Solutions (Top of Hierarchy will be Continental Health Alliance)

Wellcare - Life Professionals Senior Solutions (Top of Hierarchy will be Jeff Pitta)

Molina - Life Professionals Senior Solutions (Top of Hierarchy will be Continental Health Alliance)